We offer live chat on our website, or email us at support@apabee.com.

Yes we can, send us a photo (name if it has) of the product you are searching for to support@apabee.com and we will find the product and give you a quotation/price per email. 

 We currently accept credit card payments and Paypal. If you would like to pay by another method, we are happy to help you meet your requirements! Please contact us directly at support@apadbee.com to arrange.

Pre-order items are items that you order before we have stock. You can cancel your order before the order is processed. To cancel, you can email support@apadbee.com.

I ordered an available set through pre-order, are they shipped separately?

We will ship your order when all items are in stock. If you would like to receive the available item before pre-ordering, please email support@apadbee.com.

As soon as the order ships, we will send you a shipping confirmation email with the tracking number. Just click on the tracking number and we will direct you to one of our shipping partner’s site for updates on the shipment.

If you do not receive it, please email support@apabee.com.

We offer a flat rate of $3 for express shipping and $6 for standard shipping per order. Shipping is free if your order total is over $50.

International orders may be subject to additional duties, customs, or carrier delivery charges. Duty and customs policies vary widely from country to country and are applied by the destination country’s Customs Office at their discretion. Carrier delivery fees, including COD fees, may also be assessed at the time your order is delivered.

Once the order has shipped, the expected timeframe is:

- US Customers: 5-15 business days

- EU Customers: 5-15 business days

- International Customer: Ship times vary by destination.

We are currently unable to ship to PO boxes.

A signature is required upon receipt of the goods. Make sure you or someone is available to receive the package.

If you are not at home, the delivery partner will contact you to arrange a new delivery date depending on the country and delivery method you selected.

You may also need to go to your local post office to pick up the package if it cannot be delivered to you.

We offer a 14-day worry-free return service. The item must be returned in their original condition, unused, unaltered, unwashed, with tags attached and hygienic seal attached. The item must not have been used, washed or altered in any way. Unfortunately, we cannot accept returns that do not meet the above requirements. A full refund is available at support@apadbee.com (please note the item price does not include the original shipping cost).

Return Processing Time may take up to 3-5 business days to process your return. You will receive an email when our team receives the return and another email when the return has been processed. Customers are responsible for return shipping costs.

Items marked "Discontinued - No Returns or Exchanges" cannot be returned. If an item is returned despite this policy, it will be returned to you for an additional fee.

Shipping & Handling fees paid on the original purchase are non-refundable.

Bulk item orders (20+ items) are not eligible for return.

Full-priced items are eligible for a full refund, exchange or store credit 

Items on sale or purchased during flash sales/promotional events are only eligible for store credit.

Orders placed using promotional codes that provide a discount on an order (excluding our 10% Welcome Offer) are only eligible for store credit 

To expedite the replacement process, please include images of damaged goods with your order number at support@apabee.com.

Original shipping costs are non-refundable and the cost of returning the item is the responsibility of the customer, www.apabee.com is not responsible for missed returns. We encourage you to return your item via a registered or tracked postal service as the return package remains the responsibility of the customer until it is received by support@apabee.com.

To change the shipping address or make changes to the order, please contact us within 3 hours of purchasing. support@apabee.com.com with your order number.

The order may be changed within 3 hours of purchasing by contacting us. Unfortunately, we cannot change/cancel orders after 3 hours since they are all made to order and ship soon thereafter. Contact us by through email support@apabee.com.com with your order number.

We strive to ensure that all items sold are of the highest quality. However, if you have an issue with a defective or damaged item, please email support@apadbee.com and we can review the matter for you quickly!

To expedite the replacement process, please include images of damaged goods with your order number at support@apabee.com.

Thank you for your patience and understanding as we work together to resolve this issue.

*Please note that business days do not include weekends or holidays.

Absolutely! We use GeoTrust Secure Sockets Layer (SSL), an encryption technology that ensures your personal information is securely transmitted over the internet. We do not store credit card details or share your personal information with any third party. However, if you are still concerned about placing an order, please contact support@apadbee.com and we will contact you about alternative ways to place your order!